Frequently Asked Questions

What do I have to do to prepare?

We  make your  experience with NewAge as pleasant as possible.  So you do not have to do anything.

That being said,  our clients do what is comfortable for them.  Some move a lot of furniture and vacuüm, others

such an elderly cannot do much.  You will fall somewhere between.  I talk about how to prepare on an individual basis.

If possible I like to visit the home of new customer and do a walk through and come to a agreement.

How long does it take the carpets to dry?

8-24 hours is normal. I recover 80% of the water used, but I have drying equipment I can leave behind to speed up the drying process. There is no extra charge for this service. These driers will dry the carpet in 1-3 hours.

When can I walk on the carpets?

You can walk on the carpet when ever you need to.  I also have shoe covers, if the client wants they can slip them over their shoes, so the carpet will not get soiled from outside shoes.

Should Ask Questions

What exactly are you cleaning my rugs with?

Very simply, watch this video.  Anything short of this is leaving toxins in your carpet.

What if spots reappear?

I give an exclusive 30 day guarantee with my service. If for any reason a spot reappears or you are not happy, give me a call and I will come back at no charge and rinse the area. NewAge will not leave you disappointed.

Who is coming to clean my carpets?

This is a great question, with NewAge it is always me, Michael Kozak 25 years of experience.   I do have an assistant sometimes, his name is Mark. I will not talk negative toward other company’s, but who is doing the cling is very important.